Terms & ConditionsPrivacy Policy

Pilzi — Privacy Policy

Last updated: 19 October 2025

1. Purpose of This Policy

This Privacy Policy explains how Pilzi (“Pilzi”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal and health information when you use our digital health platform (“Platform”). By using the Platform, you agree to this Policy and the processing of your data as described below. If you do not agree, please discontinue use of the Platform.

2. Who We Are

Pilzi is a registered company under the laws of the United Arab Emirates. We operate a digital health platform that helps users collect their health information, receive AI-based analysis, track treatment progress, and manage their health through reminders and subscriptions. 📩 Contact: [email protected] 📍 Address: -----------------

3. Information We Collect

We may collect the following types of information:

3.1 Personal Data

  • Full name, date of birth, gender

  • Email address and phone number

  • Account login information

  • Subscription details and billing history

3.2 Health Data

  • Answers from your health questionnaire (conditions, allergies, lifestyle)

  • Uploaded medical files (e.g., lab results, prescriptions, doctor notes)

  • AI-generated summaries and health insights

  • Medication reminders and calendar entries

3.3 Technical Data

  • Device information (model, browser, IP address)

  • Usage statistics and cookies (see Section 9)

  • Crash logs and diagnostic data

4. How We Use Your Data

We process your information to:

  • Create and manage your Pilzi account

  • Provide AI-based analysis of health data

  • Generate personalized reminders and insights

  • Deliver subscription features and support

  • Process payments and invoices

  • Comply with legal and regulatory requirements

  • Improve Platform performance and user experience We never sell your personal or health data.

5. Legal Basis for Processing

We process your data based on:

  • Your explicit consent (when you register, upload files, or enable AI analysis);

  • Performance of a contract (when you subscribe to Pilzi services);

  • Legal obligations (when required by UAE authorities or regulators);

  • Our legitimate interest to improve and secure the Platform. You may withdraw your consent at any time by contacting [email protected]

6. Data Sharing and Disclosure

Your information may be shared only with:

  • Authorized service providers (hosting, AI processing, payments, analytics);

  • Legal or regulatory authorities when required by law.

7. International Data Transfers

Whenever data is transferred outside the UAE, Pilzi ensures the recipient provides adequate protection in accordance with the UAE Personal Data Protection Law (PDPL 2021).

8. Data Retention

Pilzi retains personal and health data only as long as necessary to provide services or as required by law. When data is no longer needed, it is securely deleted or anonymized.

9. Cookies and Analytics

The Platform uses cookies to enhance performance and remember user preferences. Cookies help us understand how you use the Platform and improve our services. You can disable cookies via browser settings, but some features may not work properly.

10. Security of Your Data

We use appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. This includes encryption, firewalls, and regular security audits. However, no online service can guarantee 100% security; you acknowledge that data transmission over the internet is at your own risk.

11. Your Rights

Under the UAE PDPL and similar laws, you have the right to:

  • Access your personal and health data;

  • Request correction of inaccurate information;

  • Request deletion of your data;

  • Withdraw consent for processing;

  • Receive a copy of your data in portable form;

  • Object to processing for marketing purposes. Requests may be sent to [email protected] атd will be addressed within 30 days.

12. Third-Party Links

The Platform may contain links to third-party websites or apps. Pilzi is not responsible for the privacy practices or content of those sites. We encourage you to review their policies before sharing any information.

13. Children’s Privacy

Pilzi is intended for adults aged 18 and above. We do not knowingly collect personal information from children. If we discover that a minor’s data has been submitted, we will delete it immediately.

14. Updates to This Policy

Pilzi may update this Privacy Policy from time to time. Any material changes will be notified via email or on the Platform. Your continued use after such updates means you accept the revised Policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or your data rights, please contact: Pilzi 📩 [email protected] 📍 ----