Pilzi — Terms of Use & Privacy Policy
Last updated: 19 October 2025
About This Document
These Terms of Use (“Terms”) constitute an agreement between you (“User”) and Pilzi (“We” or “Us”, as the context may be).
Pilzi operates a digital health and wellness platform designed to help users manage their medical data, analyse lab results, and stay consistent with treatment and lifestyle goals. By accessing or using the Pilzi Platform (the “Platform”), including our website, mobile apps, or related services, you agree to comply with these Terms and our Privacy Policy. If you do not agree to these Terms, please discontinue use of the Platform.
Who We Are
Pilzi provides digital health solutions that combine AI-driven insights, Medical data, and medication reminders in one secure ecosystem. Our services are designed for informational and wellness purposes only and should not be considered medical advice. To contact us, please email: [email protected] Registered Address: ........
Description of the Platform
Pilzi allows users to:
Complete a personal health questionnaire (medical profile, allergies, conditions, lifestyle).
Upload and analyse medical documents or lab results, which our AI processes to provide general insights and highlight patterns in your health data.
Track medications and appointments using a calendar and smart reminders.
Access to all features, insights, and personalized recommendations is available exclusively under an active subscription plan.
Use of the Platform
By using the Platform, you:
Confirm that you are 18 years or older.
Agree to use Pilzi for personal and lawful purposes only.
Must not share your login credentials with others.
Must not upload false, offensive, or unlawful content.
Agree that Pilzi may send notifications or updates via email or push messages. Pilzi reserves the right to suspend or restrict access to the Platform at any time for maintenance, legal, or operational reasons.
Account and Subscription
Features require creating a Pilzi Account and may be accessible only under a subscription plan (“Plan”).
Subscription fees are disclosed before purchase and billed according to the selected plan (monthly, annual, etc.).
You may cancel your subscription at any time; access will remain active until the end of the billing cycle.
Pilzi may change pricing or features with prior notice. If a payment fails or subscription terms are violated, Pilzi may suspend account access without liability.
AI-Generated Insights and Medical Disclaimer
Pilzi uses artificial intelligence to interpret uploaded data such as lab results, doctor notes, or prescriptions. These insights are automatically generated and intended to assist in understanding your health trends, not to diagnose or prescribe treatment.
Pilzi does not provide medical or clinical advice.
The Platform and its AI analysis are for informational and educational purposes only.
You acknowledge that all reliance on Pilzi’s data, summaries, or recommendations is at your own risk. Pilzi shall not be liable for any injury, loss, or consequence resulting from using the Platform instead of seeking professional medical advice.
Cookies and Tracking
Pilzi uses cookies and similar technologies to:
Improve user experience and Platform performance;
Store user preferences and analytics data;
Facilitate secure authentication. You can disable cookies via browser settings, but some Platform features may not function properly. For more details, see our Cookie Policy.
Intellectual Property
All content on the Pilzi Platform — including text, graphics, AI models, logos, and software — is the property of Pilzi or its licensors and is protected by applicable copyright and trademark laws. You may not copy, modify, or distribute any part of the Platform without prior written permission.
Limitation of Liability
To the fullest extent permitted by law, Pilzi is not liable for:
Any errors in AI interpretations or generated content;
Any health, medical, or financial loss resulting from use of the Platform;
Loss of data, profits, or availability caused by external factors such as network failure. Your sole remedy for dissatisfaction with the Platform is to discontinue use.
Indemnification
You agree to indemnify and hold harmless Pilzi, its affiliates, employees, and partners from any claims, damages, or liabilities arising from:
Misuse of the Platform,
Violation of these Terms,
Upload or transmission of inaccurate or unauthorized data.
Privacy Policy
1. Data We Collect
Personal information: name, email, phone, date of birth, gender, subscription details.
Health data: symptoms, lab results, prescriptions, uploaded files, AI-generated summaries.
Usage data: device info, cookies, session activity, and interactions.
2. How We Use Your Data
To create and manage your account;
To process AI analysis and deliver insights;
To provide reminders, recommendations, and notifications;
To improve platform performance
3. Data Sharing
Pilzi does not sell or rent user data.
4. Data Retention
Your data is retained only as long as necessary to provide the services or as required by law. You may request deletion of your data at any time via [email protected].
5. Your Rights
You may:
Access, correct, or delete your personal data;
Withdraw consent at any time;
Request a copy of your stored information;
Object to processing for direct marketing. Requests can be sent to [email protected].
Termination
Pilzi may suspend or terminate your account if you breach these Terms, misuse the Platform, or engage in unlawful activity. Termination does not relieve you of any outstanding subscription or payment obligations.
Governing Law and Jurisdiction
These Terms are governed by the laws of the United Arab Emirates. Any dispute shall be submitted to the exclusive jurisdiction of the Courts of Dubai.
Contact Us
Email: [email protected] Adress: ....